Our direct client in Jacksonville, FL has an immediate opportunity for a Workforce Management Analyst. This is starting out as a contract position but has very strong potential to evolve into an FTE role. This is a fantastic opportunity to get on board with a stable, well-respected organization that offers tremendous career growth potential.
Please send resumes directly to DA Longhi at email@example.com or apply online at http://www.arcgonline.com.
- Experience working in applied statistics, data analysis or demand management in a contact center environment.
- Experience in forecasting and capacity/demand planning in a contact/service center.
- Knowledge of quantitative and qualitative analysis techniques used to produce staffing models.
- Knowledge of demand planning and statistical.
- Ability to use report writing tools and presentation software.
- Very proficient with Excel, Access and PowerPoint.