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Workforce Management Analyst
Florida
JN -072017-6926


Our direct client in Jacksonville, FL has an immediate opportunity for a Workforce Management Analyst. This is starting out as a contract position but has very strong potential to evolve into an FTE role. This is a fantastic opportunity to get on board with a stable, well-respected organization that offers tremendous career growth potential.

Requirements:
 

  • Experience working in applied statistics, data analysis or demand management in a contact center environment.
  • Experience in forecasting and capacity/demand planning in a contact/service center.
  • Knowledge of quantitative and qualitative analysis techniques used to produce staffing models.
  • Knowledge of demand planning and statistical.
  • Ability to use report writing tools and presentation software.
  • Very proficient with Excel, Access and PowerPoint.
Please send resumes directly to DA Longhi at dlonghi@arcgonline.com or apply online at http://www.arcgonline.com.
 


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