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Trainer/Technical Analyst
JN -102017-7135

Our direct client in Jacksonville, FL has an immediate FTE opportunity for a Trainer with some technical troubleshooting skills. This position will require extensive travel throughout the US. This is an excellent opportunity with a dynamic, growing client and offers fantastic career growth opportunities.


  • Conducting training classes for a variety of audiences and managing an effective training experience with mixed skillsets
  • Effective coaching and training in a 1:1 setting in various environments.
  • Create engaging learning activities and resources for the training audience.
  • Work with subject matter experts and identify target audience’s training needs.
  • Provide exercises and activities that enhance the adult learning process.
  • Assist with creating curriculum for virtual and on-site settings to meet business and professional development needs.
  • Assist with user acceptance testing when needed.
  • Be familiar with reading technical release notes and able to interpret.
  • Work directly with a technical team to provide feedback and insight to user experience through user stories.
  • Ability to complete basic troubleshooting methods and provide tier I and tier II level support to our Business Partners and internal staff.
Instructional Design
  • Knowledge of learning theories and familiar with intructional design models
  • Lesson and curriculum planning skills
  • Ability to adapt to technology of a presentation platform and curriculum development platform
Software Skills
  • Create visual screen mock-ups using industry tools (PowerPoint, Key Note, Photoshop).
  • Have strong Microsoft Office skills (Word, Excel, PowerPoint).
  • Have a working knowledge of industry graphics editing tools (Photoshop, SnagIt).
Management and Communication Skills
  • Excellent written and oral communication and organizational skills
  • Strong facilitation skills
  • Solution-oriented and always looking for a way to do things better
  • Thrives in a fast-paced environment
  • Is a self-starter
  • Can learn quickly and think creatively
Education and Experience
  • Bachelor’s Degree in Business, Educational Technology, or relative field.
  • 2-5 years experience in designing learning solutions is recommended.
  • 2-5 years performing professional services for corporate clients in recommended.
  • 2-5 years experience in a customer support, tier I, or tier II technical support.
*Willing to travel at least 75% of the year.

Please send resumes directly to John Burke at or apply online at


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